Exchange and Store Credit Policy at Johny Watches

Last Updated: December 18, 2024

At Johny Watches, customer satisfaction is our top priority. While we strive to ensure you are delighted with your purchase, we understand that sometimes things change. Although we do not offer full refunds on any purchases, we provide an accommodating exchange and store credit policy to keep you happy.

Please note that we do not ship watches or accept credit card payments for watches over the phone.

Store Credit Policy:
If you are not fully satisfied with your purchase, you can request an in-store credit for the full value of the item, applicable to both pre-owned and non-custom new-in-box items. To be eligible for store credit, please notify us of your intention within seven (7) days of receiving your order. Store credit cannot be issued if more than seven (7) days have passed since your purchase.

Important: Deposits made for watches are non-refundable. This includes deposits for custom orders, special requests, or watches being held on reserve.

Please note that we do not offer refunds or store credit for custom order watches, such as those sourced outside of our in-shop stock at the client's request.

Three Benefits of Johny Watches Store Credit:

1. Price Guarantee: Regardless of any price fluctuations due to sales or restocks, you are eligible to purchase your exchange item at the price you paid during the original transaction.
2. No Expiration: Our store credits never expire, allowing you to use them at your convenience and ensuring complete satisfaction with your purchase.
3. Peace of Mind: Shop with confidence knowing that if you change your mind, you can always return and exchange your purchase for something better (excluding custom order watches).

If you have any questions or concerns about our store credit policy, please don't hesitate to contact us. Call us at 416.322.4994 or email us at info@JohnyWatches.com, and one of our team members will promptly assist you.